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  • Services
    • Strategy / Fractional CMO
    • Paid Media (Meta, Google)
    • Retention (Email/SMS)
  • Agency
  • Partners
  • Hire Us

Community Management

Social listening and 1:1 engagement, cultivating both audience acquisition and loyalty. 💬
Work with Us
We make sure you’re covered with someone monitoring all your social channels for interactions and brand mentions.
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daily monitoring

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The key to social media is to be... social. Customers expect same-day brand responses to messages, comments, tweets, and more. We're the frontline, facilitating positive brand experiences.

customer service

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Our community managers work directly with client customer service teams. After a deep dive into brand voice and product knowledge, we can assist customers with sizing questions, tracking, and more.

audience engagement

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Interactions on social aren't just support tickets. Our team is trained to seize every opportunity to continue conversations within brand communities. Relationship building leads to customer advocacy.

social listening

Brand mentions extend beyond primary channels. Frequent monitoring of branded hashtag usage, tagged photos, and user-generated content offers a 360° view, leading to consumer insights and more.

review moderation

Moderation of on-site product reviews is crucial for reputation management. We quickly address complaints to turn around negative experiences and praise customers who leave 5-star reviews.

sms response

Timely response to inbound SMS from text message marketing can make or break the effectiveness of campaigns. A real-time approach helps get questions answered quickly, improving ROI.

our process

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SUPPORT FOR VARIOUS CHANNELS
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Kintsugi Digital HQ
​5049 Edwards Ranch Rd, Floor 4
​Fort Worth, TX 76109

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