We make sure you’re covered with someone monitoring all your social channels for interactions and brand mentions.
The key to social media is to be... social. Customers expect same-day brand responses to messages, comments, tweets, and more. We're the frontline, facilitating positive brand experiences. |
Our community managers work directly with client customer service teams. After a deep dive into brand voice and product knowledge, we can assist customers with sizing questions, tracking, and more. |
Interactions on social aren't just support tickets. Our team is trained to seize every opportunity to continue conversations within brand communities. Relationship building leads to customer advocacy. |
Brand mentions extend beyond primary channels. Frequent monitoring of branded hashtag usage, tagged photos, and user-generated content offers a 360° view, leading to consumer insights and more. |
Moderation of on-site product reviews is crucial for reputation management. We quickly address complaints to turn around negative experiences and praise customers who leave 5-star reviews. |
Timely response to inbound SMS from text message marketing can make or break the effectiveness of campaigns. A real-time approach helps get questions answered quickly, improving ROI. |
our process
SUPPORT FOR VARIOUS CHANNELS
